At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional Hub/Spokes and local organizations across the globe.We are looking for a Junior Customer Specialist (Fix Term Contract from July 3, 2023 until January 31, 2024) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.About the Role:The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience vision.Job Responsibilities:- Resolve standard queries and complaints by understanding the customer's needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.- Advise customers on product information including size, color, stock availability and care, as well as available promotions.- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.- Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.- Typical workload per day might consist of 20 calls, 20 cases plus 10 chats in average however volumes might vary.Job requirements:- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.- Fluent in English speaking and writing C1 of European Framework.- A plus one of the following languages: German, Italian, French, Portuguese, Greek, Dutch.- Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.- Knowledge of Online business preferred- Ability to use different systems while assisting a customer.- Fast learner and understanding of systems and processes.- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.About SwarovskiSwarovski is a family-run company, founded more than 120 years ago in Wattens, Austria. We are leading group of global companies committed to stable growth and maintaining our place at the forefront of design, creativity, and technological innovation.Working for Swarovski is more than just a job. You will work for a groundbreaking, modern, premium brand, which is globally known for its quality and creativity. We place people at the heart of our business and offer global pay programs, supported by a range of local benefits. In addition, we provide rich development opportunities which recognize and reward the brilliant contributions of our passionate individuals and teams who contribute to the success of our company - sparkling every day.Whether you are just starting your career or celebrating an existing one, we invite you to make your own mark on Swarovski's rich history. Grow your own career through our blended learning and development programs. Learning opportunities are everywhere at Swarovski and will help you grow and develop your own career.
