Completed or ongoing (75% Completed) Bachelor's Degree in Business Administration or other relevant areas.- At least 6 months of customer service experience or relevant internship.- English and Spanish proficiency (oral/written): 90%Job summaryRetail Business Services is a Global Operations Organization that supports selling partners and category teams and scales critical store functions by standardizing, scaling and automating manual processes.Key job responsibilities- Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.- Demonstrates effective, clear and professional written and oral communication.- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.- Create on-brand design solutions that meet measurable business goals and requirements.- Create customer-centric designs by integrating marketing objectives, target audience and creative assets into advertising designs.- Design cohesive premium content across multiple platforms including desktop and mobile.- Understand usability principles that help drive successful design.- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.- Maintains outstanding performance metrics such as quality, productivity, first contact resolution, and attendance.- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.- Liaise with other departments such as Selling Partner Paid Services and external stakeholders- Demonstrated desire to expand skills into new areas.- Strong prioritization and time management skills, with a high degree of flexibility.- Ability to embrace constant change with flexibility and good grace.- Enthusiasm and strong self-motivation.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs- Demonstrates effective communication, composure, and professional attitude.- Process improvement awareness and experience- Data collection and analysis skills- Knowledge in Lean Six Sigma methodologies- Business acumen in areas of e-commerce and retail is advantageous
