**The KYC Americas Learning Development Coordinator will primarily **oversee and drive** the Continuous Learning Plan for KYC Operations staff.**:**We are looking for someone who can understand, identify partners, coordinate, implement, monitor and share progress for a continuous learning plan, impacting learning curve mainly for our analysts and their managers.****Someone up to the challenge of a constantly changing and demanding environment while ensuring controls and tangible progress are maintained at all times.**:**Responsibilities**:- ** Management and delivery of the complementary and ad-hoc continuous learning plan for the KYC Ops team, across all levels as required**:- ** Identify strengths & opportunities on an on-going basis (both Technical & Soft) then, define and deliver effective action plans for consistency and improvement**:- ** Design / adjust learning material and assessments accordingly (leveraging on technological solutions)**:- ** Maintain adequate controls: tracking learning and attendance, on time publishing of sessions invites, follow ups, recaps, etc.**:- ** Ensure that all learning and development deliverables / queries / requests are completed on time and to the highest standard**:- ** Ensure Continuous Learning Plan to all required levels; analysts, managers and beyond**:- ** Coordinate training efforts with SMEs to ensure alignment between all teams/groups**:- ** Ensure plan alignment to global, regional, local strategy, as well as to new policies, processes and technology enhancements**:**Qualifications**:- ** 5-8 years of experience in learning & talent development**:- ** Knowledge & ability to develop learning plans and material for different levels in the organization**:- ** Capable of building effective networking at all levels**:- ** Knowledge in technology-based learning is an advantage**:- ** KYC / AML knowledge is a strong advantage.**:- ** English required; Portuguese is an advantage**:- ** Bachelor's degree/University degree OR equivalent experience**:- ** Discipline, organized, efficiency, effectiveness, capable to communicate and lead parties to complete expectations**:**We offer**:- ** Opportunity to play a pivotal role in positioning KYC Operations for strategic success**:- ** Opportunity to participate in new technology and process implementations**:- ** Exposure to leading edge learning and development processes**:- ** A challenging but rewarding work environment**:- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
