**Incident Investigation & Diagnosis**Configuring, testing, and troubleshooting of network equipment such as Cisco routers/switches and many other Network vendors within the LAN/WAN infrastructure.Resolve outages and troubleshoot performance related issues such as malfunctions of network hardware and softwareDocument all network changes, configurations, Network Operations Centre knowledge library and shift handover reportsParticipate in Change management and planning activities.You will be required to investigate and diagnose the incident accurately and effectively. Owning multiple incidents you will need to prioritize your response to the incident based on the Priority and Severity of the issue.Design, configure and validate routing protocols including BGP, MP-BGP, eBGP/iBGP, OSPF, EIGRP, RIP and IS-ISDefine an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.Efficient usage of technical scripts, diagnostic tools and a known error database is required.Liaise with 3rd party providers for assistance in identifying a series of events may be required.Advanced troubleshooting and implementation of solution in conjunction with vendor and third-party support within the applicable technology platform that you will be responsible forIf the customer has specific processes for communication they will need to be followed.Regularly update the incident record with your actions.If the duration of the incident will exceed the stated SLA you will be required to reprioritize and escalate the issue within your team, engage the rapid response team or a start a management escalation.Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others**Requirements**:Minimum of 3- 5 years' experience within Network management, operational monitoring and/or end user support.Degree/Diploma on Networking or equivalent certifications (CCNA, CCNP, Wireless, Switching and Routing, and NW related certifications ).Cisco CCNP or multiple CCNA across different architectures.Minimum of 3-5 years' hands-on technical knowledge of the applicable technology platform that you will be responsible for: Network management3-5 years' experience utilizing of Cisco L2/L3 switch technologiesIn-depth knowledge of IP addressing and deep Knowledge of networking and IP protocolsMust be able to demonstrate troubleshooting and problem-solving skills.Strong verbal and written communications skills and ability to work well in a team or individually.Good understanding of ITSM\ITIL processes, preferably ITIL trained.Experience managing, supporting and deploying network infrastructuresAbility to deliver against deadlines and agreed targets
