Latam Workflow Analyst, Workflow Analyst - Na

1+ years of tax, finance or a related analytical field experience- 2+ years of complex Excel VBA macros writing experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETLKey job responsibilities- Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units.- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.- Accountable of time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.- Proactively plans to protect PTL/NPT allowance.- Manages planned shrinkage to protect SL goals.- Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit.- Coordinates various cross-training opportunities.- Schedule placement of new hire associates.- Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates.- Drives special projects designed to maximize efficiency and increase production and quality.San Jose, CRI- Experience working with Tableau- Experience using very large datasets