“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 300+ locations worldwide
+ Fortune 500
+ Globally unified systems
To create a unique Expeditors customer experience through total ownership of and accountability to:
+ Understand global customer's profile, needs and expectations.
+ Retain existing business and continuous pursuit of global business development
+ Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
+ Proper Customer Organization structure in CRM following the company's global standards
+ CRM input and management ensuring data integrity at all times.
+ Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
+ Set the right expectations internally as well as externally with the customers
+ Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
+ Evaluate their usage and quantify their cost savings/cost avoidance
+ Utilize corporate approved templates and presentations and customize when necessary
RETENTION
+ Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
+ Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
+ Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
+ Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
+ Initiate value added solutions based on Expeditors service offerings and technology.
+ Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
DEVELOPMENT
+ Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
+ Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
+ Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
+ Proficient in English
+ University or equivalent business qualifications
+ Minimum 3 years Expeditors or industry experience
+ Proven work experience in business development
+ Knowledge of Expeditors product and services
+ Knowledge of required Expeditors operating systems
+ Proficient in MS Office and CRM software
+ Strong presentation skills
+ Proven project management skills
+ Strong analytics skills
+ Ability to perform and meet KPI requirements
+ Proven problem solving and interpersonal skills
+ Charismatic with an ability to connect
MEASUREMENT OF SUCCESS
+ Annual performance review
+ Has an active sales pipeline for most customers.
+ Global revenue development and product diversification of district owned accounts
+ Ratio of unplanned customers lost
+ CRM data integrity and timeliness
+ Customer meetings and reviews as required
REPORTING STRUCTURE
District Customer Retention and Development Manager
