**Job Description**:This position will be responsible for the Customer service activities in support of international customers.Primary Responsibilities include but are not limited to the following:- Accurately enter required data and process orders in accordance with department procedures.- Identify and probe for customer's needs, clarify information, research issues and provide alternatives as needed.- Collaborates with cross-functional teams to manage global order to cash process- Sourcing, Transportation, and delivery of orders throughout the entire supply chain- Communicate with other departments and providers to research and resolve issues, identify and implement service solutions- Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs- Reviews purchase order requirements to ensure compliance with 3M terms and conditions.- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative- Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.- Achieve and maintain Performance Objectives.- Own and manage all aspects the customer relationship- Handling of customer complaints, reporting and all urgent matters- Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.- Prioritize the task according to urgency, stop line, shelf-life product, and other customers urgency. Order change, order status, product info inquiry, complaints, pricing and inventory requests- Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions- Improves customer satisfaction by identifying patterns of problems and barriers to solutions.Basic Qualifications:- Bachelor's degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration.- English advance.- At least 1- 2 years of customer service experience or order management.- 1+ years' experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing- The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment- Capable of multitasking and toggling through 4-5 different systems (dual screens)- Flexible & Adaptable - with schedule, workflow processes, and priorities.- Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.- Operate independently without close supervision.- Ability to convey a positive customer service and team-oriented attitude.- Maintain complete confidentiality and discretion in business relationships.- Ability to maintain confidentiality and exercise discretion in all business dealings.- Availability to work from the office when needed as well as work from home.Preferred Qualifications:- Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format- The individual must be highly organized, have great attention to detail, analytical, have a customer first mindset, and be able to work in a fast-paced environment- SAP and Salesforce knowledge could be considered as a plus- Knowledge and use of SAP and Sales Force systems, Maintain, and remain current with all SAP/SF training and certifications.Supporting Your Well-being3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Imagine your future in 3M3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
