Mba Intern (By Invite Only), Customer Service

Students in First year from full-time MBA program- 0-4 years of Experience- Business level fluency in English (in both written and verbal format)- Willingness to relocate to Costa Rica or Colombia- Experience building and analyzing models using various statistical tools for forecasting and optimization.- 2+ years' experience in analysis required.- 3+ years´ leadership experience.- Proficient in Microsoft Excel.- Willingness to relocate to Colombia or Costa RicaJob summaryAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to build the future with us.On your day to day, you willCreate best capacity plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.Develop and improve multiple forecasting models using data analysis and statistical tools.Mitigate capacity risks by managing dependencies across multiple operating units. Communicate dependencies and manage/track exceptions.Coordinate with Operations, Capacity Planning and Finance teams across the global CS team to analyze historical data and forecast demand. Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators.Fully leverage existing technology, including global standardization of reporting.Display excellent written communication skills transforming data points into written explanations with a narrative style of business presentations.Carry out supervisory responsibilities in accordance with Amazon's policies and procedures. Duties include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.Build an inclusive and fun environment. Effectively collaborate and build productive working relationships with direct reports, peers, leadership, and other departments.Manage the career growth and development of the CS team by driving focus on Amazon's Core ValuesProvide guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model for these skills- Project Management knowledge- Operations Research or Capacity Planning experience- Basic/Working knowledge of Six Sigma tools and Lean techniques- Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment- Ability to work successfully in a dynamic, ambiguous environment- Ability to meet tight deadlines and prioritize workloads- Ability to develop new ideas and creative solutions