**Why join Stryker?**:Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.Position summary:The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.**Who we Want**:- **Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.**What you will do**:**Essential duties & responsibilities**:- Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.- Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.- Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.- Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)- Understand and use available database and ERP systems required for work group.- Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.- Perform other duties as assigned.- Accuracy and attention to detail is critical for this position.- Support stakeholder SLA's and work to provide KPI's**What you need**:**Education & special trainings**:- Bachelor's Degree in Accounting, Finance, Business, IS or related discipline- Fluent spoken and written English. Any other language is a plus- Must have excellent verbal and written interpersonal communications skills- Excellent analytical skills- Exceptional skills in applicable Microsoft software programs- Business Intelligence tools preferred (Microsoft reporting, PowerBi)- Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)- Must be able to organize with the ability to prioritize work and keep accurate and detailed records- Must have excellent time management skills with the ability to use independent judgment effectively- Must be able to understand and work within complex interdivisional procedures and policies**Qualifications & experience**:- 2-5 years maintaining master data records (customer master preferred)**Physical & mental requirements**:- Ability to work well with cross-functional teams and multi-task- Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment- Computer or technical knowledge- Effective problem-solving skills**Know someone at Stryker?**:
