**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Matter.**You work in Mondelez International Business Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.**How you will contribute**You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.**What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Customer service- Working in a shared service organization- Working with case management systems- Your area of process specialism- Active listening skills- Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions- Multi-tasking and managing a fluctuating workload- Operational excellence**More about this role****What you need to know about this position**:**What extra ingredients you will bring**:**Education / Certifications**:**Job specific requirements**:**Travel requirements**:**Work schedule**:**No Relocation support available**:**Business Unit Summary**:**Mondelez International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like **_Oreo _**cookies, **_belVita _**breakfast biscuits, **_Trident _**gum and **_Cadbury _**chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.**:USA:Canada:**Job Type**:Temporary (Fixed Term)Service Operations (Delivery)Global Business Services
