Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelez International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiativeAssociate Degree or Bachelors Degree preferred (All majors accepted; Human Resources, Business, Finance or others related areas)Experience with Compensation Administration (1-2 years) preferred; Experience in managing big amounts of data in electronic worksheets and ERP systems is required (e.g. Workday).Experience working in different time zones/global org; Strong analytical skills, including demonstrated data analysis and interpretation skills (critical); High Proficiency in Excel (critical); Strong accuracy and attention to detail (critical); Spanish/English language fluent, multi-lingual with strong written and verbal communication skills - business fluent (Portuguese is a differential); Strong customer service orientation; Self-directed, able to multi-task and manage fluctuating workload; High operational excellenceExperience managing salary surveys, market pricing and salary range analysis is preferred; Experience supporting mid-size projects is required.Experience and/or knowledge in Microsoft Power Apps is desired.Main responsabilities:• Work for a user-friendly experience by tracking metrics and maintaining service level agreements.• Responsible for providing Compensation guidance to the employees within their defined scope, and responding to all inquiries within service level agreements. • Support the annual salary and ad hoc survey delivery with vendor (request PO/GRs; make sure payments are on track).• Generate staticals data and investigate/raise potential issues on case mgmt within Reporting Team• Monitor and when needed update the Americas Comp Sharepoint tools.• Monitor Comp process Control Points for NA/LA (QA Framework). Serve as SOP master for the team.• Creates and maintain internal documentaion up to date (SOPs, SSDs, PM, RACF)• Run standard and ad hoc reports as needed.• Drafts and sends year end communications to inform managers that compensation statements are ready.• Prepares data for year-end templates and performs user acceptance testing in the comp planning tool per test scripts.• Prepares payroll files for salary increases such as Supplemental Overtime and Below Min Range or any adhoc increases needed by the business or trigger merit activation.• Run standard and ad hoc reports and analysis as needed to validate merit eligible population as well as overall NA population over the year and during Year End Cycle.More about this roleWhat you need to know about this position:This role supports rewards execution for North America region, with strong focus on merit increase processes and compensation specifics.What extra ingredients you will bring:We are looking for an analytical, strongly detail-oriented person and team player with demonstrated management of data bases, business intelligence tools and reporting skills. You will be in constant communication with team members of different functions across the region, as per we require bilingual profiles (English-Spanish) and background experience with multicultural stakeholders.Education / Certifications:Bachelor's degree in Business Administration, Engineering, and related fields.Job specific requirements:Intermediate to Advanced management of Excel.Analytical, reporting skillsAdvanced englishStrong communications skillsWork schedule:Hybrid in Santa Ana, Costa RicaNo Relocation support availableBusiness Unit SummaryMondelez International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like cookies, breakfast biscuits, gum and chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands. USA:Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.Canada:If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-943-5460 for assistance/support.Job TypeRegularService Operations (Delivery)Global Business Services
