ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the North America (NA) Process Integration & Controls Sr. Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within North America. The NA Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate. This role will be based in Tampa, FL or New York, NY USA and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the NA Process Integration and Controls Sr. Manager.Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within North AmericaEnsure all escalations; exceptions; and deviations are documentedWork with NA Process Integration & Controls Sr. Manager to identify opportunities for process changes that will better balance compliance needs with business operational goalsServe as first point of contact for compliance-related questions for MEET transactions and processesSupport a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gapsWork with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in placeConduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expectedConduct detailed review/submission of a monthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracyConduct detailed monthly reviews of selected meetings (via sampling) to ensure adherence to MEET processesSupport the development and delivery of training aimed at addressing key findings identified via monthly MAPP/MEET samplingEnsure all transactions are properly documented in applicable MEET system and ensure standards are in placeSupport audit preparation and executionAbility to present to leadership and manage relationships with stakeholdersSupport NA Process Integration & Controls Sr. Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)Support trainings related to MEET policies and processes as neededSupport regional lead in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetingsRaise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetingsBASIC QUALIFICATIONSExperience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)Bachelor's degree with two years of relevant experience;Fluency in English is a must; additional languages preferredComprehensive knowledge and expertise in the technology landscape that supports MEET Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsAbility to manage multiple stakeholdersProficiency in PC skills (MS Excel, Word, PowerPoint)Good organizational skills to coordinate and manage multiple prioritiesStrong technical skills in managing transactions within a systemStrong written and verbal communication skills enabling effective communication with all levels of managementStrong customer service skills and mindsetUnderstanding of accounting terms and financial cycleUnderstanding of compliance / financial controlsStrength with multitasking and ensuring accurate detailAbility to work under pressure and to handle several projects at onceHigh level of self-motivation, energy and flexibilityUnderstanding of MAPP Policy terms and healthcare compliance policiesStrong interpersonal and organizational skillsPREFERRED QUALIFICATIONSCompliance experience and financial or audit controls backgroundComfort with ambiguity, anticipates changes, and influences direction of innovative operational strategiesPrevious experience with pharmaceutical companiesFundamental knowledge of a large compliance related, customer facing operations teamAbility to engage with stakeholders to resolve issues and achieve objectivesProficiency with data analysis and visualizationExperience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsExperience with Foreign Corrupt Practices Act transactionsNON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTSPosition is located in USA. Travel would be for work related needs only. Weekend work could be necessary based on volumes.Work Location Assignment - Hybrid: Hybrid colleagues must be able to work in Pfizer office 2-3 days per week, or as needed by the business to connect and innovate with their team face-to-face. However, they also benefit from being able to work offsite regularly when it makes business sense to do so.Other Job Details:Last day to apply: April 7, 2024The annual base salary for this position ranges from $58,100.00 to $96,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.Global Procurement#LI-PFE
