Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.**Responsibilities**:- Demonstrates the ability to drive continuous progressive improvement.- Follow OER administrative process and schedules accordingly to meet required visit count.- Conducts OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly.- Accurately and objectively review brand systems and processes.- Verifies and drives complete and timely execution of corporate and local marketing programs.- Develop a teaching and coaching culture with every visit.- Teach and role model proper root cause analysis.- In partnership with the store teams, craft effective action plans that drive system improvements.- Demonstrate the ability to teach the OER process to the above store leaders.- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.- Provide insight and analytics on common patterns and trends identified by the OER process.- Demonstrates the ability to ask quality questions during the OER process.- Centrally assign, track, and report on recurring and ad hoc work across every location.- Escalate, communicate, and follow up on all critical issues with the above store management.- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.- Provides advice/suggestions to challenges experienced during previous OER.Skills and Experience:- Languages required: English and Spanish of a C1 Level.- Education level: High school diploma or higher.- ** Schedule : Monday to Friday - 7 pm to 1 am**:- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).- Time management, planning, and organizational skills are a must.- Strong facilitation skills, including the ability to lead third-party vendors.- Good presentation skills, motivating and persuasive.- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.- Strong analytical skills a must.- Strong interpersonal, written, communication, and relationship-building skills.- Strong work ethic and integrity, a must.- Food and beverage experience a plus.- Possess the ability to work in an independent fashion with little supervision.- Team player who values being part of a successful world class organization.About Auxis:Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.- Benefits_- Health benefits including medical, vision, and dental.- Transportation subsidy- Asociacion Solidarista- Training and development programs- Employee recognition program- Paid time off and family paid leave- Paid day off for your birthday!
