**Job Description** Position Summary**The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center. Completing daily Collection tasks.**General Job Responsibilities**- The Collections Analyst is responsible for various activities in the Bill to Cash end-to-end process (B2C) in the Business Service Center, including:- Research and reconcile medium complexity overdue accounts/invoices.- Maintain accurate record of past due accounts and collection efforts.- Process and send statements.- Maintain customer files.- Performs customer portfolio auditing functions accurately and meets audit deadlines.- Handle customer communication for the business unit.- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.- Maintain specific customer accounts and all support documentation required.- Maintain updated Work Instructions (WI) within the team by making the necessary changes to it.- Management reviews, special projects and ad hoc requests are all part of normal job duties.- Provide high level of customer services.- Work in a team environment, which involves collaboration and use of team-based methods and tools.- Identify issues on a timely manner and provide visibility to the management team when something is going to impact negatively to the operation.- Look for solutions, generate and communicate process improvement ideas.- Reports and addressing customer inquiries.- Participate in team meetings, internally and stakeholders.- Attend and/or contribute on trainings (internal).- Perform other functions related to the position.**Qualifications**- Advanced student in accounting or a related field (Accounting, Business Administration)- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.- Minimum of 2/3 years in an accounts receivable role, or accounting experience. Experience in a Shared service center is a plus.- English level B2+ or C1.- Teamwork.- Communication.- Result orientation.
