**Job Description** Position Summary**The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center. Work to understand the processes and activities required in the invoice to cash process through training, skill acquisition and continuous improvement.**General Job Responsibilities**- The Collections Analyst is responsible for various activities in the Bill to Cash end-to-end process (B2C) in the Business Service Center, with assistance from a Team Lead, including:- Research and reconcile high complexity overdue accounts/invoices.- Maintain accurate record of past due accounts and collection efforts.- Process and send statements.- Maintain customer files.- Performs customer portfolio auditing functions accurately and meets audit deadlines.- Handle customer communication for the business unit.- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.- Implement and improve best practices and processes defined by the company, to work with high standards of quality.- Maintain high complex customer accounts and all support documentation required.- Review and maintain updated WI within the team by making the necessary changes to it and be able to present to Regional Process Owners (RPO) updated Work Instructions.- Working closely with Central Controlling (CTG) and Sr. Management to understand and explain to others account reconciliations.- Reporting the amount of cash posted to managers and responding to follow up variance questions with adequate research and supporting documentation.- Management reviews, special projects and ad hoc requests are all part of normal job duties.- Support the definition and follow Key Performance Indicator (KPI)- Coordinate small teams and support management in the workload distribution.- Generate work-plans to meet assigned tasks and manage workload balances.- Collaboration in improvement activities and projects.- Work in a team environment, which involves collaboration and use of team-based methods and tools.- Identify issues on a timely manner and provide visibility to the management team when something may have impact in the operation also providing possible solutions to it.- Implement quality controls to ensure standard process is followed.- Assist peers, interns, associates, juniors and experts perform their responsibilities with optimal quality.- Assessment of difficult cases (non- systematic, non-standardized), detection of weak points and creation of corrective measures.- Reports and addressing customer inquiries.- Attend and/or contribute on trainings (both internal and/or external). Prepare and present training to associates.- Perform other functions related to the position.**Qualifications**- Advanced student in accounting or a related field (Accounting, Business Administration)- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.- Knowledge of accounts receivable processes including account reconciliation.- Minimum of 4/ 5 years in an accounts receivable role, or accounting experience. Experience in a Shared service center is a plus.- English level B2+ or C1.- Teamwork.- Communication.- Result orientation.
