Job Description The Consultant Oracle Financials is primarily responsible for functioning in a Global DevOps environment, to design and develop technical-configuration solutions for all Change Requests across Global Corporate Systems & Services (GCSS) for Oracle Financials modules. He-She should ensure that projects-change requests are delivered on time, to budget, and with the right quality, by involving in design reviews, code deployment, and systems testing etc. He-she shall be responsible for managing incident tickets raised for PRODUCTION issues, and meeting SLA, in Oracle Financials modules, including incident triage and resolution. This role requires 50-50 involvement in functional and technical space. Functional Responsibilities Provide functional design and configuration solutions in support of Experian's global business processes Support the effort to build and update Experian's global business processes Develop a deep understanding of global business processes and identify continuous improvement opportunities Interact with Subject matter experts (SME), Global process owners (GPO), and Business users to understand business requirements, provide definitive solutions Deliver changes in the following Oracle modules – P2P Accounts Payable E-Business Tax iExpense iPayment iSupplier Procurement and iProcurement (including Supplier Punchout) Purchasing O2C Accounts Receivable Advanced Collections iReceivables Service Contract R2R Cash Management Fixed Assets General Ledger Subledger Accounting Advanced Global Intercompany System (AGIS) Prepare configuration guides (BR100), business requirements (RD50), functional design (MD50), conversions (CV40), test scripts and training manuals Conduct impact analysis of a change e.g. patches, scripts, data fixes and change requests Identify and suggest technical and functional process improvements Generation of test plans for patches-break fixes-change requests to ensure their comprehensiveness and relevance. Technical Responsibilities Deliver technical RICEW components that follows Experian custom build standards, deliver to user expectations and perform within expected benchmark levels and Experian global processes Prepare technical design (MD70), Conversion (CV60), deployment (MD120) documents, and unit test scripts Responsible for deployment and release of technical changes, in all environments (DEV to PRODUCTION) Communicate well with peers within, and across tracks, to develop a full understanding of what is being build, and in sharing common RICEW objects Support PRODUCTION issues, in aiding R&D, problem solving, and sharing of knowledge to continuously improve our service levels Perform code review for CRs delivered by technical team members Process Responsibilities Operate in a global DevOps environment, working to deliver Change Requests (CR) and resolution of PRODUCTION incidents concurrently Follow either traditional waterfall methodology, or agile methodologies (i.e. scrum, Kanban) to deliver CR-Projects depending on business requirements Provide Peer approval for UAT and PRODUCTION deployment for CRs delivered by the delivery team Follow global processes for incident triage and resolution (i.e. follow-the-sun model) Provide positive input to regular team meetings, to enhance both the quality of the application, and improve knowledge and expertise within the team Work independently with minimum supervision and guidance, to deliver project-support tasks Self-learn and apply knowledge to problems faced in day-to-day tasks and share with peers by maintaining the GCSS ERP knowledge base. Qualifications Degree preferably in Computer Science-Software Engineering or MIS, or equivalent experience. At least 3 years of IT development experience on large Oracle implementations or Support environments. Oracle ERP is preferred but not required. Solid experience creating, maintaining, enhancing, and tuning PL-SQL programs Oracle Applications R12 development experience is preferred but not required. Hands-on experience in Oracle Application Framework – OAF (i.e. Ability to create, extend, deploy OA framework pages, and ability to personalize Core and OAF pages) is preferred but not required. Oracle Forms, Reports and BI Publisher tool experience Knowledge in Java, J2EE, HTML, JavaScript, Python, is preferred but not required. Data loader tool experience Unix Shell scripting experience, Experience using version control and code promotion tools (BitBucket, Jenkins), is preferred but not required. Experience of using incident and change tracking software (ServiceNow), is preferred but not required. Fluent in English Excellent Analytical skills Team player with abilities to work in complex cross-functional and geographically diverse teams Excellent verbal and written communication skills Good understanding of statutory and regulatory reporting and process requirements Ability to handle conflicting priorities Additional Information This is a permanent home-based role in Costa Rica. No relocation available. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
