Order Management Specialist

Order Management SpecialistArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you!Arxada is looking for an Order Management Specialist in our San Jose, CR 02 admin building. This is a temporary 48 hour full time position with a hybrid schedule.Key Responsibilities:- Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.- Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.- Serves as communication link between customers and sales team to assure customer's needs are met.- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.- Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.- Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.Key Requirements:- Bachelor degree in logistic, supply chain, customs or imports related is preferred.- 1 years of experience in logistics, supply chain or order management related jobs.- Requires excellent interpersonal skills to negotiate and resolve supply chain issues.- Basic knowledge in Excel and Microsoft Word- Knowledge in SAP is a must.- Ability to work in a fast paced environment and to interface with various levels of management.- Accuracy, problem solving, multi-tasking, listening are all critical components to this position.- English C1 level- Arxada - Potentiating Performance_CR02