**Job Description**:- We are Hiring a Patient Contact Analyst-New Health Care Company3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:- Proven category leadership- Exposure to attractive end-markets- Innovation mindset driving improved patient outcomes- Collaborative customer relationships- Deep global regulatory experience- Operational excellence and strong cash flow- Strong sales growth and profitability with significant recurring salesWe expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".The PCTSupport Customer Service RepII position is responsible forscheduling the delivery and return of the KCI rental products and completion of the Welcome Calls.- Responsibilities will include, but not be limited to the following:- Schedule the delivery of rental units within 24 hours of order release- Obtain the return ofrental unitfrompatients/customerswithin 60 days of discharge- Completes outbound dialer calls and handles inbound calls- Identifies additional contact numbers when necessary- Coordinates with both internal and external customers fordelivery &return- Research byreviewing allorder notes, documents on file,previousorders, and internet searches to determine course of action of each order on the assigned worklist- Enter detailed order notes documenting course of action takenin multiple systems Maintains their assigned worklist in a timely and efficient manner- Review all workqueuesin the databaseto ensure orders are being workedtimely andproperly, provide feedback to CSRs on rework opportunities,etc- Reduce thevolume ofMissingInAction units (MIA)Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time- Understand and comply with HIPPA regulations and PHI and all KCI policies.- Essential Functions:- This position exists to schedule the delivery and return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding. -Onsiteworkspacewill be assigned once the building is open for occupancy. Future work from home opportunities will be evaluated but not guaranteed- The information listed above is not a comprehensive list of all duties/responsibilities performed- This job description is not an employment agreement or contract- Management has the exclusive right to alter this job description at any time without notice- Required Qualifications:- Experience with adialer in aphone customer service environment- At leastone yearof customer service experience.- Capable of multitasking and toggling through 4-5 different systems (dual screens)- Strong typing skills-Flexible & Adaptable -with schedule, workflow processes and priorities- Communicate effectively both verbally and in written format- Operate independently without close supervision- Abilitytoconvey a positive customer service andteam-orientedattitude- Ability to maintain confidentiality and exercise discretion in all business dealings- High School Diploma or equivalent.- Preferred Qualifications:- KCI or 3M experience- Experience with working in an environment where daily goals are needing to be met both individually and as a team- Experience using dual monitors- Demonstratedanalytical and problem-solving skills3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
