**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Matter.**As part of Mondelez International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance**How you will contribute**In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.**What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Data management- Leading teams, coaching and mentoring- Managing performance driven by service level agreements and metrics- Relationship management with a client focus- Problem solving and analytical skills- Communicating effectively, verbally and in writing- Process management skills- Working in a shared service organization a decided advantage**More about this role****What you need to know about this position**:This is a temporary role ( 8 months approximately)The person in charge and the team will ensure accurate and timely processing of payroll tasks delivering efficient organizational performance. This person will also manage the accomplishment of SLAs, relationships with stakeholders, workload balance, performance, etc.**Education / Certifications**:- University Degree in Business Administration, Finance, Accounting, Industrial Engineering, or related fields.**Job-specific requirements**:- Advanced English Level- Experience working in a Shared Service environment (preferred).- Experience working with projects (preferred)- Intermediate Knowledge of Excel and Microsoft Office tools.- Knowledge of Continuous Improvement methodologies (preferred)- People management skills and the ability to work on a team.**Work schedule: Hybrid model.****Relocation Support Available?**:No Relocation support available**Business Unit Summary**:**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**:**_Our people make all the difference in our succes _**:Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.**Excited to grow your career?**:We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**:**Job Type**:Temporary (Fixed Term)Service Operations (Delivery)Global Business Services
