Portuguese Contact Center/ Hr Data

A Service Center HR Administrator agent is responsible for the organization, timely and accurateprocessing of fast- pace transactions, related to EDM inputs processes and tasks needed to achievecontractual SLA/KPIs and client expectations. They are also responsible to answer calls, chats andemails within the established contractual SLA/KPIs and client expectations. They ensure the delivery ofa high quality, customer focused service to external and internal clients. They are responsible forprocessing high volumes of work assignments for several regions. They ensure that practices andprocedures are adopted and followed as necessary. They must ensure to follow all process controlsdefined in each process. They assume additional responsibilities as assigned.Major Duties:• Enter and/or update data accurately and comply with SLA.• Perform audits and controls.• Complete reports, documents and letters required as per process.• Attend calls and chats, customer service services• Manage tickets/requests within the HR and ticketing system• Train other peers in the same role.• Back up for other roles or accounts when necessary.Communication/Negotiation:• Has excellent communication skills, both verbal and written.• Has excellent interpersonal skills and the ability to build effective networks.• Has high level Portuguese skills, both verbal and written