ROLE SUMMARYPfizer's Global Information Security (GIS) organization delivers proactive cyber defense for the global enterprise. Our mission is to secure all of Pfizer's digital information assets ranging from our scientific breakthroughs to the manufacturing floor, and out to the patients we serve. We achieve this mission through a combination of world-class talent, top-tier technologies, industry leading best practices, and the promotion of a cybersecurity ownership culture across the company. Strong Privileged Access controls are vital to the security and operational resilience of Pfizer. As a member of the Privileged Account Services (PAS) team, you will work in close collaboration with our Identity and Access Management (IAM) teams, Global Information Security, Risk Management, and the users of our services to enforce better Privileged Account standards and least-privileged access across Pfizer.The position requires a balance of technical expertise and good communication skills to drive and support effective Privileged Access Management solutions. The incumbent will report to the Privileged Access Services Manager. The Privileged Access Services team is part of the Identity and Access Management organization with Pfizer Global Information Security.ROLE RESPONSIBILITIES Privileged Account Management Operations Engineer Lead: Accountable for the deployment, maintenance, and support of current and future PAM technologies in Pfizer's enterprise environment. This includes troubleshooting and monitoring system performance, providing technical support and guidance to end-users and other technical teams, and implementing changes and improvements. As the Operations Engineer Lead for Privileged Account Management, this role will also be responsible for day-to-day operations and supporting PAM operations staff as well as driving new initiatives to increase Pfizer's PAM capabilities to meet security and business needs.Provide expertise on industry leading PAM solutions, including API capabilities, to team members, stakeholders, members of cross-functional teams and leadership.Lead BAU PAM operations, providing guidance and expertise to PAM Operations team members.Provide 24x7 support as needed for emergency response and planned maintenance activities.Manage existing and future PAM technologies and infrastructure within the enterprise, including monitoring, alerting, configuration, administration, maintenance, and disaster recovery and capacity planning.Manage the lifecycle of privileged accounts in the PAM platforms and their adherence to policies and frameworks.Analyze the current PAM environment to identify opportunities for technical and operational improvements as well as opportunities for automation to streamline processes to improve the usability, efficiency, and effectiveness of Pfizer's PAM solutions.Serve as a lead or contributor for various PAM projects.Collaborate with technical and non-technical business units to understand their needs and translate them into requirements and designs for PAM systems and processes.Perform integration assessments and advise on best practices for new and existing integrations.Participate in incident response activities, including analyzing security incidents, identifying root causes, and recommending appropriate remediation measures.Create and review detailed documentation and procedures, including architectural diagrams, implementation and integration documentation, end-user documentation and security policies related to PAM.Assist with providing training and mentorship to colleagues.Exercise sound judgement & decision-making by leveraging knowledge & experience, along with policies, procedures, and company values (Courage, Excellence, Equity, & Joy).Perform periodic reviews related to PAM solutions and other services owned by the Privileged Access Services team.BASIC QUALIFICATIONS Bachelor's degree in Computer Science, Information Security, or a related field.Demonstrable professional experience in a corporate environment supporting Identity and Access Manager, Information Security, or Information Technology in a technical lead capacity.Previous extensive professional hands-on experience managing industry standard PAM technologies, policies, and related infrastructure. Experience performing continual operational and maintenance tasks such as: security patching, platform version updates, security vulnerability response, change control and other administrative functions required to maintain the operations of IT systems.Demonstrated experience leading anoperational support team.Strong understanding of virtualization and cloud technologies, AWS infrastructure, directory services, Windows and Unix based platforms and general networking concepts.Strong understanding of Privileged Access Management and Information Security principles, best practices, frameworks, and technologies.Familiarity and understanding of RESTful APIs.Experience serving in a formal or informal leadership capacity.Experience with one or more scripting languages, such as Python, Bash, or PowerShell.Ability to work independently with instruction on complex problems and be able to work as a team player.Demonstrated history of driving innovation by collaborating with business customers to convert business requirements into new technical solutions.Demonstrated history of administering industry leading PAM technologies and supporting end-users and technical teams in a fast-paced enterprise environment.Demonstrated history of identifying and implementing solution and process improvement opportunities based on expertise and experience.Outstanding communication skills, including the ability to communicate potentially complex information in a concise, accurate, and complete manner in both written and verbal form.Ability to manage multiple competing tasks simultaneously and complete work within allocated timeframes.Strong desire to keep up to date with technology developments and learn new skills.PREFERRED QUALIFICATIONSExtensive professional experience in a corporate environment supporting Identity and Access Management, Information Security, or Information Technology.Comprehensive knowledge of virtualization and cloud technologies, directory services, Windows and Unix based platforms and general networking concepts.Strong understanding of JIT, least privileged and dynamic privilege concepts.Strong understanding and experience with RESTful API's.Advanced knowledge of one or more scripting languages, such as Python, Bash, or PowerShell.Understanding of DevOps pipeline and CI/CD tools.Experience with Agile methodologies.Experience working in GxP environments and regulatory requirements. Work Location Assignment: FlexibleAdditional InformationIn order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.Please note there is no relocation support available for this position ?How to applyMake a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!?PurposeBreakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Information & Business Tech#LI-PFE
