Proactive Insights/Active Care

**One of the required skills for the resource should be proficiency in both Spanish and English, along with Portuguese.**Job description:- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer-facing issues.- Feeling comfortable leading onboarding calls with customers and partners.- Taking ownership of reported customer issues and seeing problems through to resolution.- Determining the best solution based on the issue and details provided by customers.- Be able to perform remote troubleshooting, read and understand logs.- Proven working experience in enterprise technical support, IT support, as a technical engineer or as an onboarding project manager.- Strong problem-solving skills / Excellent communication skillsQualifications:- Bachelor's degree in computer science or computer engineering related degree.- Must have at least fundamental knowledge of networking basics and topology.- Excellent analytical and problem-solving skills- Must be strong communicator both written and verbally in English.- Understanding of cloud computing concepts.Tipo de puesto: Tiempo completoSalario: ¢800,000.00 - ¢1,200,000.00 al mesPregunta(s) de postulación:- Cuenta con ingles avanzado ?- Tiene dominio del idioma portugues- Cuenta con estudios avanzados en campos de TI