Process Improvement Engineer

In this role you will recommend and implement improvements in processes to generate efficiencies based on the findings previously identified. _**What you'll do**:- Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques.- Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture.- Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies.- Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations.- Facilitate the deployment of process improvement tools, processes, etc.- Present solutions to have the greatest impact on revenue and client satisfaction.- Collaborate with the analysis and resolution of audit findings.- Analyze data in detail to drive continuous improvement initiatives.- Develop, implement, communicate and maintain governance policies and procedures.- Design and document new processes outlining their scope, steps, actors, system, inputs, among others.**What experience you need**:- University degree in Industrial Engineering or related field- 1+ years of experience with **ServiceNow**- 2+ years of **process improvement **experience **in the service industry- Proficient English oral and written (B2 or above)**What could set you apart**:- Asset Management and Configuration Management (CMDB) experience.- ITIL Certification.- Six Sigma Green Belt or Black Belt Certification.- Experience creating reports and dashboards in ServiceNow.LI-DU1LI-Hybrid