Production Support Analyst - C11 Costa Rica

**Team/Function Overview**:**Key Responsibilities**- We are searching for a highly motivated and enthusiastic person who will provide front line support Citi's proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.- Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.- Communicate effectively with operations, technology, and business partners on a regional or global basis.- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.- Interact with software vendors to provide best solutions to business problems.- Participates in disaster recovery testing- Develop and maintain technical support documentation.**Qualifications**- Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs.- Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus.- Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)- Strong design & execution bend of mind to help resolve complex technical issues.- It is desired but not mandatory to have experience with ETL/Database Development tools.- Passion for technology, eager to learn and make a career in Technology- Knowledge on data analysis and reporting tools is a plus- Intermediate or Advanced English- **Job Family Group**:Technology- **Job Family**:Applications Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting