At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It's only through our people that we can continue to innovate technology that will shape the future of clinical trials.Are you looking for an opportunity where your work makes a difference every day?Join our San Jose, Costa Rica PMO team as an eCOA Project Coordinator and partner with Clario's Project Managers to coordinate eCOA clinical studies, ensure client satisfaction - and make a positive impact on patients' lives!As an eCOA Project Coordinator, you will- Deliver superior customer service by providing best business practices and support in using Clario's products for the duration of client's clinical trials- Work and collaborate with project team/s of diverse talents (Project Manager, Data Management, Archive team, etc) in development and delivery of Clario products to help clinical research industry obtain high quality data.- Pro-actively manage lifecycle of issues from being reported by customer to its resolution by the support and development teams.- Record and track key project monitoring and tracking metrics.- Meet regularly with clients via phone and/or web to provide weekly monitoring updates, track on-going issues and communicate project status.- Meet regularly with Team Leader to discuss workload, communicate project issues and address individual development.- Fulfill Project Coordinator study specific tasks during each phase of the project.- Development - (Study Documentation, Deployment Planning, Internal Training)- Monitoring - (Project Reporting, Issue management and resolution, Project process improvements, Mid Study Changes, Inventory management)- Close Out - (Data reconciliation and resolution, Inventory reconciliation, Study documentation management)- You may also work to Ensure compliance with timely training completion/documentation, Respond to customer inquiries and participate in customer calls/meeting upon Project Manager request, Take the lead in managing various aspects of a project as requested and Work on related projects and tasks as assigned.- The duties and responsibilities listed in this job description represent the major responsibilities of the position. Clario reserves the right to amend or change these duties. Other duties and responsibilities may be assigned, as required. This job description and any attachments do not constitute or represent a contract._What we seekEducation Minimum: BS, BA or equivalent- Ability to manage multiple tasks simultaneously- Ability to organize and manage multiple priorities with multiple stake holders.- Experience dealing with external customers and have a customer service orientation- Comfortable operating in a technologically dynamic environment.- Willingness to adopt new systems and adhere to established business practices.- Healthcare and/or medical experience, preferred. Knowledge of or ability to learn about the drug development process.- Comfortable working in a fast-paced, small company environment.- Excellent Verbal and Written communication skills- Some light Travel is possible (post Covid)- Local to Costa Rica- Ability to work from home on a regular basis (this role will be fully remote to start, although we may offer hybrid options at a later date)- At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives._- #LI-DNI_
