A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.**Role**:Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our Project Managers lead customers, partners and Splunk teams through the implementation of sophisticated projects using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of medium to high complexity projects and have established experience in project management best practices, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.**Responsibilities**:- Lead technical deployment projects from kickoff to close out- Coordinate with customers for schedule availability and submit resource requests for technical delivery- Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)- Partner with other PS Managers to ensure scope is delivered on-time and within budget- Create and maintain technical project plans outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)- Provide timely and accurate status updates to all customer, partner and Splunk stakeholders throughout the project lifecycle- Own and manage technical project critical issues through to resolution, and ensure expectations are clearly set with customer and Splunk teams- Assist in the development and maintenance of project methodology aligned to PS offerings- Maintain and foster Splunk, partner, and customer relationships- Identify and promote opportunities for Splunk products and services to meet additional customer requirements- Maintain up-to-date knowledge of Splunk products, industry best practices, and project management skills through continuous learning- Manage various operational reports to support data hygiene within FinancialForce- Manage Estimated vs. Actual time delivery through timecard review and reconciliation- PS Project Managers' time is billable to customers**Desired Skills and Experience**:- 5+ years project management or service delivery management experience in a customer facing role, with PMP certification or equivalent preferred- Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies- Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations- Excellent verbal and written communications skills- Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team- BA/BS preferred in business management, computer science, computer engineering or equivalent work experience- Experience working for a software vendor preferred- Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets**Splunk is an Equal Opportunity Employer**At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
