Company Description Here at Infotree, meeting your career needs is a top priority. Our client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles.
We have a team of dedicated recruiters and consultant care representatives that are committed to your success and wellbeing.
We have placed many employees in positions that have grown into lifelong careers. The keyword for both clients and employees is Options. We give employees options of opportunities in areas and companies they never dreamed of. We give our clients options of candidates so they can choose the best for their position.
Job Description
Infotree is seeking an experienced Quality Assurance (technical) Specialist for our Intel SOW operation. The ideal candidate will have experience in building a world class Quality Assurance program that supports all CRML, LTR and CRTO operations. The Specialist will be comfortable in a fast paced environment, be a creative and analytical problem solver with an obsession for excellent Customer Service and results orientation.
Responsibilities
· Build a world class scalable Quality Assurance program.
· Monitor, report, and analyze quality, performance and customer satisfaction metrics, deep dive and identify trends and root causes.
· Recommend, own, and drive performance improvement areas across the Intel SOW operations.
· Understand operations performance management of quality metrics and share best practices.
· Partner with key stakeholders including customers, operations, training, and lines of business to define and establish quality standards and processes.
· Understand and mitigate the impact to the customer experience from new product launches and expansion.
· Professional approach to working with teams across different departments, at all levels with both internal and external customers.
· Results and data oriented with a bias for action, taking responsibility and ownership.
· Excellent written and oral communication skills including the ability to present and communicate with customers and leadership teams
· Self-motivated and able to own workloads, meet deadlines and deliver results
Qualifications
Job Description
Infotree is seeking an experienced Quality Assurance (technical) Specialist for our Intel SOW operation. The ideal candidate will have experience in building a world class Quality Assurance program that supports all CRML, LTR and CRTO operations. The Specialist will be comfortable in a fast paced environment, be a creative and analytical problem solver with an obsession for excellent Customer Service and results orientation.
Responsibilities
· Build a world class scalable Quality Assurance program.
· Monitor, report, and analyze quality, performance and customer satisfaction metrics, deep dive and identify trends and root causes.
· Recommend, own, and drive performance improvement areas across the Intel SOW operations.
· Understand operations performance management of quality metrics and share best practices.
· Partner with key stakeholders including customers, operations, training, and lines of business to define and establish quality standards and processes.
· Understand and mitigate the impact to the customer experience from new product launches and expansion.
· Professional approach to working with teams across different departments, at all levels with both internal and external customers.
· Results and data oriented with a bias for action, taking responsibility and ownership.
· Excellent written and oral communication skills including the ability to present and communicate with customers and leadership teams
· Self-motivated and able to own workloads, meet deadlines and deliver results
Basic Qualifications
. Bachelor’s Degree in business, Engineering, or other related field, or equivalent work experience.
· 1 + years in a Quality Assurance position or similar.
· 2 + years in a manufacturing / lab environment.
· Demonstrated leadership skills with a proven track record in hiring, developing and retaining high performing talent.
· Experience in building manufacturing Quality Assurance programs from the ground up
· Successful record of working with teams of at least 10+ employees
Preferred Qualifications
· Experience with business improvement methodologies like Six Sigma, Kaizen, Lean.
· 4+ years of manufacturing / lab experience.
· Well versed in the identification, selection and administration of quality assurance platforms.
· Strong analytical, data analysis, leadership and communication skills.
