Job Type: Full-Time Overview:We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country.It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?**Responsibilities**:**Responsibilities**:- Lead a team of 3-5 quality specialists to measure and improve overall team quality metrics- Maintain and improve the capacity model to anticipate and plan the team's growth- Maintain and improve RCM's production quality metrics by implementing quality improvement projects focused on increasing customer satisfaction.- Maintain and improve the standard times and work line balancing for the different team's processes.- Map, document and keep up to date all team's process to:- Comply with the company's quality system- Identify opportunities to improve productivity (Quality, Cost and Delivery)- Implement standard work- Eliminate waste- Maintain and improve a problem solving roadmap, using all engineering tools. Participate in problem solving teams as required.- Maintain and improve a process improvement roadmap, using all engineering tools. Participate in process improvement teams as required.- Create, implement, sustain and improve new processes to enhance customer experience.- Support the implementation of the company wide quality system with the applicable engineering tools.- Work with operations, training and work force management to implement initiatives to improve overall quality and process performance.Qualifications:**It will really make us smile if you have**- Bachelors degree in Industrial Engineering or equivalent- Language: Bilingual English / Spanish, English level minimum B2+ (80%)- **Experience**:- 2 years of process engineering experience, medical device industry is desirable- 1 year experience in quality related positions- 1 year experience a leadership position such as supervisor, team lead or project manager- Experience in Call Centers is a plus.- Leadership skills with specific examples of coaching and developing teammates- Great positive attitude and being a team playerExperience in process improvement, problem solving, sampling plans, Six Sigma, lean tools, etc.- Excellent communication skills and ability/flexibility to work in a fast-paced environment at a technical level.- Positive and enthusiastic attitudeCompany Profile:SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.- What is SmileDirectClub? Link here.- What are our customers saying? Link here.- What is a SmileShop? Link here.- What is our culture like? Link here.- How do we celebrate your team members? Link here.
