6+ years of sales experience- 4+ years of people management experience- BA degree or equivalent experience- Proficiency using Excel and other data management tools- Speak, write and read fluently in English- E-Commerce industry or related industry experience- Analytical skill and highly data driven- Excellent written and verbal communication skillsAmazon Global Selling is seeking a results-driven Sales Manager with a passion for problem solving and building from scratch to drive growth and maximize the presence of strategic 3P NA merchants into Amazon's global marketplaces.In this role, you'll work in a fast moving and ambiguous environment, use effective C-level communication skills, manage relationships, and develop and execute win-win business plan to help NA merchants expand internationally. Additionally, you'll use analysis, reporting, modeling, and forecasting skills to gather data for making critical business decisions and influencing key internal and external stakeholders to make thing happen. You'll work with program managers and leaders to ensure that strategies scale, and make smart trade-offs (e.g., short- vs. long-term account needs). You'll identify gaps between teams, processes and plans, and demonstrate good judgment in how and when to escalate. You will also have a team of managers to build data driven strategies and Deliver Results.- Work with a sense of urgency to drive and deliver sales goals while maintaining a high quality of work- Work with Sellers to achieve data quality standards and become an expert in using internal tools to achieve results- Develop a thorough understanding of the specific market segments, seasonality and global business trends/events- Recruit complex accounts (Largest Selling Partners) and manage strategically, including owning initiatives where the strategy and goals may not be defined- Provide tailored recommendations that improve senior-level Accounts' Decision Maker Experience and associated CX, and scale learnings to drive improvement beyond assigned accounts (e.g., influencing playbooks)- Identify accounts' complex problems/frictions and working internally with Product, Program and Marketplace teams to drive scalable resolution- Define and scale new opportunities for accounts owned and not owned by representative- Set the standard for recruitment and account management best practices- Provide inputs into the creation of team goals, and influence multiple partner team goals and priorities- Understand and contribute to cadenced reporting and narratives (e.g., MBR, QBR, PR/FAQ etc.) and present them effectively to Directors- Streamline and/or eliminate excess processes, hold partner teams accountable for improvement, reduce dependencies and eliminate problems that stifle innovation or cause customer dissatisfaction- Use knowledge to assess long-term strategies, project plans, and other requirements- Recruit and develop others by mentoring in the organization- Provide constructive peer feedback and promotion assessments for lower-level rep- Drive impact at the organization level within Amazon.- Build a world class team of Managers of strategic Account Managers focused on delivering high-impact resultsSan Jose, CRI- Experience managing a team of manager- Experience with outbound sales, cold calling and pipeline management- Successfully navigate through fast-paced environment dealing with ambiguity like startup. Enjoy learn from doing and build from scratch. Can identify insight quickly and setup SOP and mechanism instead of requiring detail guidance to follow- Proven record of driving end to end sales and account management with all the issues of your customer. Enjoy hangs-on solving customer pain point effectively instead of waiting for others- B2C sales experience recruiting and managing numbers of customers (B2B sales who manages less than 10 key accounts is not working in this case)- Online sales, international trading, or retail experience in NA, Emerging Country- MBA degree or equivalent experience
