DescriptionThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.As the face of our customers, here's what you will do:At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.What are your responsibilities:The local Ticket Office Sales Representative is responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs and non IATA agencies and providing outstanding service to customers visiting our City Ticket Office(CTO) as well as via phone (if applicable). As Sales Representative this role is also responsible for supporting the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support via Jetstream. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United· Achieve and exceed established sales and ancillary goals assigned for the year.· Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls and sales calls to grow customer database.· Participate in joint sales calls with CTO Supervisor, Sales Department team and airline partners as well as key events with the purpose of capturing new prospects.· Frequent and consistent communication with CTO assigned customers, travel agencies and corporate/PerksPlus accounts.· Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence.· Responsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners.· Comply 100% with United Airlines Internal Audit guidelines, policies and procedures.· Keep updated and informed with all United policies and procedures to provide excellent customer service.· Assist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, products and services· Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare· Provide sales support for the Account Managers by providing email and phone support to travel agencies and corporate accounts across Latin markets. · Serve as an additional point of contact for service related issues within Latin America's sales organization for United's contracted agencies and corporate customers. Providing timely and informative responses with innovative solutions that create win/win situations for both the customer and United Airlines.· Ensure the highest level of customer services is maintained***Please Note: This position is in Curridabat, San Jose***This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.QualificationsWhat's needed to succeed (Minimum Qualifications):High school diploma or General Education Diploma (GED)Sales, analytical, customer service, and communication skills.Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments.As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off etc.2+ years previous sales experienceExcellent verbal and written communication skills in English and Spanish (fluent)Excellent Technology usage skillsDemonstrate to be an excellent problem solverThis position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting and telemarketing skillsReliable and punctual attendance is required.Must be legally authorized to work in Costa Rica for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionValid Passport and VisaWhat will help you propel from the pack (Preferred Qualifications):2+ years previous airline sales experience2+ years of Reservations and Ticketing knowledge
