Sap Help Desk Agent

The Applications Services Support Specialist provides breakfix incident support for internal applications. The Application Support environment is a heterogeneous operating environment where support teams are aligned to portfolios service lines with business process units BPUs.

Roles and responsibilities

Troubleshoot Applications, assign andor escalate tickets to correct resolver groups.
Perform Application incident coordination.
Review Windows Application event logs, Active Directory Basics, DFS Shares, DNS Servers, Firewall, SMTP Server, SAN storage.
Provide SAP support operations in the following areas SAP Supply Chain Management, Ops Technical, Finance, Business Intelligence BI and Human Resources
Provide support in Internet Information Server Version of IIS, Web Config Files, IIS Log File troubleshooting, Log file parser tool, understanding of IIS Error codes, creation of web sitesVirtual Directory, binding IPs certificates, type of Certificates Renewal of Certificates.
Provide support the in .Net Cloud Computing Azure with understanding of key concepts such as Web Role, Worker Role Service roles, App Fabric Cache, Authentication mechanism, Data Synch, Hybrid Model and troubleshooting configurations, basic skills to check if app is not performing or is down.
Provide support in Azure services and structures for SaaS, PaaS
Provide support for specific technologies in BPUs including BI Dynamics EDI Concepts, Biztalk, Dynamics AX, Dynamics CRM
Provide support in SQL Programming TSQL as well as SQL Admin with expertise on TSQL Concepts, SQL Jobs, replication, LogShipping, Indexing, Locking Concurrency, Performance Tuning, Database Mirroring, Clustering.

Requirements

Advanced English
CustomerService Oriented
Willing to work in Heredia
Fast learner
Research skills
Experience or knowledge in technical support
Computer Science student or a similar majorfield
At least 2 years of call center experience