Scheduling Coordinator

Duties include, but are not limited to: – Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to client, referral and PSW needs
– Fill all Client shifts following designated office scheduling processes, utilizing analytical skills to develop optimal schedules
– Communicate changes in Client Shifts to the Client, referral sources and PSW
– Monitor clock in system to ensure no missed or late visits
– Log both client and PSW activity in software and follow up on PSW assignments and client services in company software.
– Field new Client and PSW inquiries over the phone in a knowledgeable manner and schedule care according to care plan.

Knowledge, Skills and Abilities :

Reasoning Ability: Ability to interact with PSWs, senior clients and health care professionals at various levels demonstrating tact, respect, courtesy with primary focus on fast-cycle delivery of a high standard of care. Good organizational, analytical and planning skills and the ability to handle multiple tasks on a routine basis. Must demonstrate sound judgment and good decision making skills. Must demonstrate discretion, confidentiality, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.

Computer Skills:

To perform this job successfully, an individual should have knowledge of a PC and Microsoft Office Suite (Excel, Outlook, Word). Training will be provided on internal systems.