Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking ForJob Profile SummarySome of What You'll DoPrimary Duties and Responsibilities:- Implement new software releases into production working with multiple technology teams.-- Generate ad hoc reporting and files (internal and external) upon request.- Conduct reviews of software releases to identify potential problems.- Participate in project planning to provide technical insight into business and functional requirements.-- Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns.- Generate internal reports and documents to support future business opportunity as well as analyzing and giving problem resolution Provide input and feedback in the form of tickets to resolve customer problems, issues, and concerns that require production program changes.-- Execute the annual Disaster Recovery test.- Execute the annual required audits (e.g. ISO, SAS,).- Share knowledge and best practices with other company personnel.- Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.- Communicate with customers while investigating or providing problem resolution.- Answer escalation questions for internal colleagues where appropriate.- Potential off-hours escalations that may require being available on nights and/or weekends.Job Requirements:- BS degree in Computer Science, Information Systems or related field or equivalent work experience.-- 2+ years working experience in a UNIX environment.- Strong troubleshooting and error analysis skills.- Working knowledge of database environment, utilities and SQL.- Excellent communication skills (both verbal and written).- Ability to adapt in a fast paced, time sensitive environment.- Ability to work effectively in a cross functional team.- Ability to effectively communicate to internal and external customers.- Ability to produce and maintain detailed technical documentation for all assigned tasks and projects.Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?
