Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking ForJob Profile SummaryThe Systems Engineer will be required to implement, manage and support multiple high visibility applications including the installation of updates as well as ongoing 24/7 support. The Systems Engineer will be responsible for working closely with multiple support teams to ensure maximum uptime for all applications owned by the Operations Team. Additional responsibilities include the creation and implementation of processes and procedures for supporting applications and environments related to the supported systems. Monitoring of alarms and providing applicable updates will be a priority for this position.-Some of What You'll DoPrimary Duties and Responsibilities:Monitor and provide support for applications, including an on call rotation component for 24/7/365 coverage.Implement new software releases into production working with multiple technology teams.Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.Generate ad hoc reporting and files (internal and external) upon request.Conduct reviews of software releases to identify potential problems.Participate in project planning to provide technical insight into business and functional requirements.Work with multiple teams to ensure that all applications adhere to company standards including any Business Continuity, Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required. Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns.Generate internal reports and documents to support future business opportunity as well as analyzing and giving problem resolution Provide input and feedback in the form of tickets to resolve customer problems, issues, and concerns that require production program changes. Identify areas of improvement and potentially develop software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.Execute the annual Disaster Recovery test.Execute the annual required audits ( ISO, SAS,).Share knowledge and best practices with other company personnel.Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.Communicate with customers while investigating or providing problem resolution.Answer escalation questions for internal colleagues where appropriate.Potential off-hours escalations that may require being available on nights and/or weekends.Job Requirements:BS degree in Computer Science, Information Systems or related field or equivalent work experience.2+ years working experience in a UNIX environment.Strong troubleshooting and error analysis skills.Working knowledge of database environment, utilities and SQL.Excellent communication skills (both verbal and written).Ability to adapt in a fast paced, time sensitive environment.Ability to work effectively in a cross functional team.Ability to effectively communicate to internal and external customers. Ability to produce and maintain detailed technical documentation for all assigned tasks and projects.-Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.
