Senior Analyst O2C

Our team in Heredia currently has an opening for a Senior Analyst O2C This position is for our SSC in Costa Rica YOUR ROLE & RESPONSIBILITIES Execute collection activities efficiently and effectively in compliance with company policies and procedures.Ensure collection of missed or outstanding payments from clients are minimized.Responsible for the cash collection of a designated customer portfolio using dedicated software/ systems and resolve billing disputes in a manner that is fair and timelyFocus on managing portfolio of receivable accounts and ensure aged balances remain within the set business targetsUpdate bad debts provision, prepare analysis on debts and monitor account performancePrepare reconciliation of accounts and resolve discrepancies which arisePrepare scheduled /ad hoc financial analysis reportsAdhere to agreed service levels, company policies and proceduresResolve operational issues and escalate to supervisor where necessary. YOUR PROFILE Strong team playerFamiliar with Microsoft Office or equivalent toolsGood verbal and written communication skills in English (C1 level)2 – 4 years of work experienceIndustry or shared services experience is an added advantageOUR OFFER We offer comprehensive benefits package, hybrid work model, nice working environment.