Senior Application Support Specialist

**JOB PURPOSE**The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the "Start DPDHL" service introduction. After an initial implementation phase the "Start DPDHL" project will turn into a global service, providing identity management to all DPDHL divisions.**WHAT DO WE EXPECT**- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.- Demonstrable experience as a support engineer in a related field.- Can Analyze issues, incidents and handle requests coming via Service Now.- Can generate reports from Service Now, fix the defects and bug.- Can do Root cause Analysis and help in having permanent fixes.- Monitoring of daily running Tasks and taking proactive steps accordingly.- Ability to manage document configuration changes and monitor performance.- Exceptional ability to provide front-end support to internal/external colleagues.- Investigate issues using / referring data logs using Kibana.- Basic knowledge of SQL scripts to run prepared queries on database to trace down the error and find root cause.- Familiar with Chrome developer console to find error messages in JavaScript or calling Web server via HTTP or WebSocket.- Able to refer log files in different tools and browsers, find out the causing issue and send the details to developer.- Participates in supporting Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the 'START DPDHL' service.- Must be able to work independently, but strong team player.**Technologies & Tools**:Elixir Phoenix framework, C#, GitHub, OpenShift Kubernetes, Kibana