Company Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.**Job Description**:- The person will be responsible for overall HR business consulting service to operation, including HR operation, sourcing and recruitment, performance management, employee relationship, etc. Brief Job Description: - Responsible for coordinating several human resources functions such as recruitment, employee relations, facilitation, records, benefits and employee services - Provide consulting and business partnering to Business managers in achieving company objectives - Develop a 'Trusted Advisor' relationship with key leaders at multiple levels within the supported business group. - The role includes coaching and influencing key stake holders and managers to make decisions that are compatible with sound human resources best practices. - Ensuring seamless delivery of HR support services, Disciplinary procedures - Lead career planning and personal development initiatives (including Succession planning and mentoring) with all team members - Preparation of high quality MIS to support detailed analysis and appropriate decision-making. - Assisting the training teams with innovative ideas in training and coordinating training process. - Employee welfare and engagement. - Manage escalation of Grievances - Talent management, Performance Management - Counseling / Training employees for performance and capability building in conformance with goals. - Good team player and eager to take added responsibilities - Ensure team deliverables on time - Interact with teams/ individuals as part of formal/ informal groups so as to feel the pulse of the organization and bring about changes/ improvements - Employee retention by ensuring a friendly and conducive environment. - Experience in implementing HR policies and procedures**Qualifications**:
