Job Description Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels" and act as the last level of support for our customers ( internal and external ). The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end. What you get to do in this role: Develop automation tools to facilitate and improve day-to-day operations Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support). Learn how to identify bugs and solve challenging performance issues quickly . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst. Qualifications To be successful in this role you have: 4+ years of performance engineering/database experience with PostgreSQL - MySQL - MariaDB 4+ years of experience supporting or testing large-scale web-based distributed applications 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Strong problem-solving and analytical skills with an aptitude for learning new technologies And most importantly, eagerness to learn everything about the ServiceNow Platform Desired Skills: Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred. Scripting: basic shell scripting, Python, Javascript Good understanding of schemas, table spaces, indexing, and database performance optimization Familiarity or knowledge of CentOS/RedHat operating system Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ****** for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
