This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality. We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth. To further accelerate, Appvance is seeking an experienced Customer Support Engineer/Trainer to join our Customer Success Team. You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners. You will own requests from clients through their resolution and then verify the client's satisfaction with the outcome. You will be partnered with a Customer Success Manager who will manage the business relationship. A major function of this role is collaborating with Development and Services teams to ensure delivery of client needs on the most timely basis. You're an excellent fit for us if you see yourself as an extension of the client's own team, and you are highly organized, detail-oriented, collaborative, and think quickly on your feet. This is an excellent job for anybody looking for career growth opportunities in Customer Support and Training! We're a small team - there's a lot of opportunity for impact.QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics.**Responsibilities**:- Be one of the main QA testers of our Appvance testing product.- Understanding customer's project and implementing the same scenario using the Appvance platform.- Architect and design complex testing scripts in a short time frame.- Documentation of new processes and keep existing documents updated.- Should be working from customer locations when necessary.**Requirements**:- Fluent in Spanish and English- 4-5 years in a testing organization/ department with experience in functional, automation, and performance testing.- Good knowledge of SDLC and a thorough understanding of various testing methodologies.- Experience with an Automated Functional Testing tool like QTP or Rational or Selenium.Ability to lead a call, understand the issue and try to give a workaround for the issue- Experience in testing web services.- Experience in manual/ automation/ performance/ acceptance/ regression testing.- Exposure to Test automation tools like Sahi, Selenium, JMeter, SoapUI, etc.Experience in reporting bugs, preparing test reports, tracking bugs to closure.- Good understanding of all phases of software testing and quality control.- Estimating, prioritizing, planning, and coordinating quality testing activities- Be a self-starter, with the ability to work independently in a fast-paced environmentQualifications:- Bachelor's Degree in Computer Science- Detailed knowledge of how Web- and Mobile-based apps are designed, developed, tested, and deployed- Detailed knowledge of the underlying Web- and Mobile-based architectures- Detailed knowledge of test automation- Understanding of Machine Learning and AI-concepts- At least 2+ years of Customer Support experienceCompany Overview:62QGJ2AEAU
