Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.**About this role****What You'll Do**- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.- Provide software service, pre- sales, post-sales or service delivery support.- Deliver services, including customized services to large enterprise, complex or corporate accounts.- Use proactive monitoring procedures/tools to identify problem prevention opportunities.**Who you are**- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.- Experience with support of full range of company products in Customer base.- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.- Knowledge of assigned company hardware system platforms.- Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)- Knowledge of high availability system environments.- Strong communication skills both verbal and written.- Strong Customer relationship building skills Ability to manage complex Customer problems.- Ability to perform while under high-pressure situations.- Project management, analysis, communication, scheduling, controlling, and presentation skills.- Good teamwork with peers and company personnel.- Demonstrate consistent, acceptable performance of all business fundamentals.- Knowledge of portfolio of services.- Basic knowledge of change management process and tools available.- Schedule and participate in on-site account support meetings both internal and external.Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.
