Senior Specialist, Agent Compliance- Santa Ana, Costa RicaDoes playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?Join Western Union as a Senior Specialist, Agent Compliance.Western Union powers your pursuit.In this role, you will provide support to Western Union Agents to align with the Western Union Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) program, by assisting the North America Compliance Hotline to address Agents general Compliance inquiries, transaction monitoring support/guidance to Agents, support with Title 31 Requests and Bank Requests.Role ResponsibilitiesRespond to inquiries and questions from agents and external parties regardingWestern Union's AML and anti-fraud programProvides training and recommendations to Agents for enhancement of theirtransaction monitoring process, by reinforcing guidelines and requirements andassisting with the set up on Western Union's transaction monitoring platformsTransVision and Compliance Monitoring Report (CMR).Provides assistance to Agents in responding IRS Title 31 examinations to evaluateAgent compliance with the Bank Secrecy ActSupports Agents requirements related to their bank requests, informationverification.Document all interactions with agents and external parties in a clear and concisemanner.Maintain a strong understanding of Western Union's AML and CFT policies andproceduresStay up-to-date on current AML and CFT trends and regulations.Role RequirementsUniversity/ college degreeAt least 1 year of experience in Compliance related fieldFluency in English (B2+)Proficient computing skills with all common Office programs such as: MS Excel, Word, Outlook (but not limited to)Availability to work between 09:00 am and 18:00 pmCustomer oriented approach and proactivenessStrong analytical and creative problem-solving skillsStrong sense of responsibility, attention to detail and ability to focusExcellent written and verbal communication skills..BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:AsociaciónSolidaristaPaid time off including extended maternity leave.In house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria Subsidy
