Servers specialist engineer L3

Are you interested in IT positions? Do you have strong troubleshooting and analytical skills? This could be your opportunity!

Important multinational company is looking for Servers Specialist Engineer to provide high quality and accurate resolutions to customers, by offering technical support and troubleshooting with an advanced level of complexity.

Requirements:

• English Proficiency (85 % or more) (must).
• 1-year experience in a technical position, technical support experience on PC troubleshooting (hardware and software).
• Experience working with Networks and PC accessories and devices.
• High school diploma is a must. / B.A. in any Computer-related field (desired).
• Schedule flexibility.
• Basic to intermediate Linux knowledge.
• Working knowledge of PC architecture: RAM (ECC, Registered, Unbuffered), Microprocessors, SATA, SAS, PCIe, M.2.
• Storage knowledge: RAID (understand concepts and types of RAID volumes), JBOD, SAN, NAS, iSCSI.
• Intermediate-Advance knowledge of network technical troubleshooting.
• Experience setting up a local area network.
• Understanding of computer architecture.
• Experience with repair, configuration, upgrading, and maintenance of wide range of PC related equipment, components, and software.

Desired:

• Cisco CCNA 3º module completed (preferred).
• Standard Industry certifications such as CompTIA A+, Server+, Network+.
• Basic VMware ESXi Server and VSphere knowledge (desired).
• Basic HyperV knowledge (desired).

Responsibilities:

• To help customers and peers by providing quality service and outstanding technical solutions to accomplish client’s requirements and expectations.
• To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly.
• To follow up on the customer’s issue until it’s solved.
• To coach, mentor and evaluate the technical proficiency of his/her peers.
• To keep and update pertinent paperwork and records through data entry.
• To meet established performance targets, which include customer service, productivity and quality standards.
• To keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only.
• To act as a resource to lower-level agents to perform advanced troubleshooting and problem resolution.
• To participate in Change Control and Quality Assurance activities as requested.