**Solutions Engineering Specialist - Santa Ana, Costa Rica**Are you passionate about enabling employee's best performance by providing support related to infrastructure systems and the release of new solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Solutions Engineering Specialist.**Western Union powers your pursuit.**We are looking for someone critical in designing, developing, testing, and implementing technical solutions for end-user infrastructure systems.**Role Responsibilities**- Consults with Operations teams and stakeholders to identify hardware, software, or system specifications.- Builds systems based on user and system specifications.- Executes test plans and proofs-of-concept, documents result and integrates into final design.- Assists with integration of new hardware and software releases into the production environment.- Provides support of end-user technologies on workstations, mobile devices, servers and peripherals by responding to third-level work requests for installation, configuration, troubleshooting or maintenance.- Creates and maintains solution and operational support documentation and performs knowledge transfer to Service Desk and IT support staff.- Performs problem management.- Recommends technology and process enhancements to improve service delivery.- Works independently but typically requires supervision on larger or complex tasks and projects.- Provides technical coaching to less experienced peers.**Role Requirements**- Bachelor's degree in related field. Degree may be offset by additional years of experience or certifications on related field.- Intermediate to Advanced English Level- Unrestricted work permit- 1+ years of experience with end-user support for software and hardware systems like Microsoft and Apple products, including but not limited to: Microsoft Office Suite, OS, JAMF, among others.- Knowledge of 1+ IT tools is required (Windows 10 / Windows 11, MDM, mobile devices, among others)- Proven customer support experience and understanding of business processes.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-SM1 #LI-HybridEstimated Job Posting End Date:04-01-2024
