Posted11-Apr-2024Job typeFull timeCountryCosta RicaLocationEscazuLead recruiterGiulia Aglieri RinellaFunctionAll FinanceReporting LineOTC Collections SupervisorOn-site/RemoteHybridLevel of experienceIndividual Contributor/Support (Non - Managers)Contract typePermanentYOUR OPPORTUNITYYour OpportunityThe Sr. Analyst Accounts Receivable, reports directly to the OTC Supervisor based in Mexico, and it is responsible for delivering Best In-Class OTC processes in accordance with negotiated Service Level Agreements. The individual will implement and execute process strategies within the following broad functional areas:Collection Management - Manage proper collection activities and efforts to ensure timely and accurate recovery of this important assetDeductions Settlement - Ensure customer deductions and discrepancies are properly handled and resolved.This role has contact with many areas of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection, and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and be able to contribute in the BEST10.About YouIf you have excellent interpersonal relationships to meet the requirements of our internal and external customer. If you are a person open to change and to propose new ideas that allow to improve existing processes, if you have knowledge in the collection process, SAP and MS Tools, this is your opportunity to be part of this great family.RESPONSIBILITIESWith our consumer at the heart your key focus will beExecute the collections process cycle (customer contact, escalations, legal referrals, order analysis and release, etc.) to accelerate cash collections, and reduce DSO and overdue percentage for the Mexican market.Analysis and resolution of customers residuals, deductions, and claims.Analysis of the generated data to determine a collection strategy.Complete monthly tasks such as SOX controls, reports and information delivered to key stake holders.Becoming a problem solver of issues reported by customers and key stake holdersKeep track and provide visibility of trends that produces uncollectability (Disputes, Rebates deductions, returns, etc.)Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.Consistently propose, meet, or exceed Service Level Agreements.SKILLS & EXPERIENCEThe skills and experience needed to create your legacyMinimum of 3-year professional collections or OTC processes experiences in progressively responsible roles. Preferably with Mexico.Knowledge in accounting**Knowledge and experience with SAP (transactions**: FBL5N, FBL1N, FBL3N ), and Microsoft Office Basic Tools (Excel, Power Point, Outlook, One note, Teams )Flexible and adaptable to execute a role with a scope between core accounting processes and core order to cash processes.Strong analytical, diagnostic, and problem-solving skills.**Languages**: Spanish, English (90% at least)Personal QualitiesAbility to work in a fast-paced environment and successfully manage a rapidly changing environmentA customer focused service delivery specialist with global orientation.Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.Excellent problem-solving abilities with experience in process and quality analysisLEADERSHIP AGILITYAt Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.**Belonging**: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become**Self-Awareness**: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others**People Agility**: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance**Results Agility**: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.**Mental Agility**: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with**Disclaimer**: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination t
