Posted- 26-Jan-2024- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica**JOB SUMMARY****ESSENTIAL DUTIES AND RESPONSIBILITIES**Supports end to end monthly invoicing, accounts payable and accounts receivable. Prepares commentary and explanation of variances for management review.Processes invoices for software partners and coordinates with various internal business groups for cost recovery. Researches and resolves routine issues. Follows-up to ensure open issues are resolved. Assists in preparing end user reference materials.Troubleshoots and resolves simple inquiries and requests from internal and external clients.Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers. May network with external contacts to research and recommend best practices.Coordinates project creation and monthly invoice preparation. Researches and collects input from multiple internal and external resources.Compiles a variety of operating, financial and statistical information as needed to respond to management requests. Coordinates work with other departments. May add commentary to complete analysis reports and proposals.Assists in communication of best practices, policies, procedures and initiatives to support operations.Helps to facilitate process improvement by engaging appropriate resources in issue identification and resolution.Performs other duties as assigned**SUPERVISORY RESPONSIBILITIES**No formal supervisory responsibilities in this position. Provides informal assistance and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**High school diploma or general education degree (GED) required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training.**CERTIFICATES and/or LICENSES**None**COMMUNICATION SKILLS**Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal and external customers and partners. Ability to effectively present information.**FINANCIAL KNOWLEDGE**Requires knowledge of financial terms and principles, experience with project invoicing and or account payable is preferred. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.**REASONING ABILITY**Ability to comprehend, analyze, and interpret documents and spreadsheets. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.**OTHER SKILLS and/or ABILITIES**Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables.**SCOPE OF RESPONSIBILITY**Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
