Company DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler Government Solutions serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.**Job Description**:- Provide deployment advisory services including best practice design, recommendations, and configurations- Travel to customer locations to assist customers in short-term professional service engagements- Assist deployment customers with testing or troubleshooting. Escalate to support as required- Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams- Become a Zscaler cloud services expert through self study, company training, and a desire to excel- 30% travel per month- Other duties or projects, as assigned**Qualifications**:- 12+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Technical Marketing Engineer, or a Support Engineer).- Minimum Education: Technical bachelor's degree and/or equivalent work experience.- Deep understanding of networking or security in Enterprise environments.- Able to learn and support cutting-edge technologies while context-switching.- Strong understanding of how to navigate technical and architectural discussions.- Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.- Excellent communication and follow-up skills across internal and external organizations.- Ability to travel to partner sites, conferences, and other related events as required.- Professional experience architecting and operating solutions built on (in order of preference): Azure, AWS, and GCP- Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.- Industry certifications such as CCIE, JNCIE, CISSP or CCSP preferred.- Working knowledge of authentication systems such as LDAP and MS Active Directory- Familiarity with IPSEC, GRE, HTTP/HTTPS, DNS protocols- Familiarity with Proxy and SSL- Familiarity with IIS Web Server administration- Versatile with using various operating systems including Windows, Mac, and GNU/Linux- Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR- Experience with Symantec DLP preferred.Additional InformationAll your information will be kept confidential according to EEO guidelines.LI-BP1**What You Can Expect from Us**:- An environment where you will be working on cutting edge technologies and architectures.- A fun, passionate and collaborative workplace.- Competitive salary and benefits, including equity.- A team environment filled by people passionate about protecting the US Government.**Why Zscaler?**People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**What You Can Expect From Us**:- An environment where you will be working on cutting edge technologies and architectures- A fun, passionate and collaborative workplace- Competitive salary and benefits, including equity**Why Zscaler?**People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
