Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What the role isYou are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.What you will be doingTrain all front/new staffManage receptionists schedules and tasksManage rooms and beds reservations to maximize efficiencyhandle groups reservation be main contact to selian main reservation center make sure logbook is updated and that all front reading itReview receptionists' reportsManage communication with guests and deal with complaintsManage reception inventory/stockOrder office supply materials by min and max list PMS reports as needed Daily and monthly reports of occupancy and incomesUpdate operational system with daily activities and plansSinergy on the day to day operations with housekeeping and maintenance modify and implement reception protocolsEnsure standards of customer serviceKeep staff updated with new trainingsInternal communication management with front staff and managersAuthorize discounts and refunds by protocols Ensure the good conditions of reception equipmentFacilities housekeeping and maintenance:day to day support to the operations managercoordinating between reception and operation manager to verify rooms are ready to receive guestsstep in on absent of operations managerWhat you need for the role1-2 years of experience in receptionTeam managementBilingual Knowledge of PMS systemTourism /Hotel management backgroundWhat can you expectCompetitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits; we can tell you more during the application process
