The Sales Supervisor Manages assigned sales territories and day-to-day activities of sales team to meet and exceed all established goals. Sets and tracks team members' goals.Also, assists management in creating business plans to uncover new opportunities and increase sales and profits in the territories.Performs inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers.This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.**What You'll Do**:- Creates and implements customer specific business plans to uncover new opportunities, increase sales and profits and secure territory growth.- Communicates constantly with teams to inform them of daily tracking of sales, and important customer and product information.- Prepares forecasts for monthly and quarterly performance by customer.- Assigns duties to associate team members to ensure coverage and completion of all relevant tasks.- Evaluates customer slippage reports to determine on which customers to focus attention.- Keeps track of each account's credit status to determine accounts needing review or accounts that may run into credit problems and interacts as necessary with Credit department in order to resolve customer credit issues- Keeps updated profiles on all accounts to anticipate where we can fulfill a need in their respective business plans.- Participates in vendor-sponsored and Corporate-sponsored training/meetings to attain new and existing product, industry, and company knowledge in order to provide better service to customers.- Establishes consistent and frequent competitive intelligence reports from customers to Sales Manager Human Capital Management and Leadership Hiring, coaching, developing and motivating sales team members.- Maintains records, performance information and documentation.- Provide and pursue all necessary and required training (e.g., vendor training) and development for employees.- Conducts team member performance management including administering Performance Improvement Plans, RoHR, monthly MBO's, attendance and adherence to TD policies and procedures.- Responsible for team reward and recognition programs to include nomination and monitoring of division and corporate programs.- Performs other additional duties as assigned.**What We're Looking For**:- High school diploma/GED plus the established minimum requirements for the position.- 100% proficiency in English- 2+ years of Supervisory experience.- Experience in the Sales or IT industry is a plus.- Able to analyze and resolve complex issues and problems in a sound and timely fashion.- Able to communicate effectively in both English and Spanish.- Able to build solid, effective working relationships with others.- Able to coach others in the development of their skills.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to exhibit a strong level of vigor, intensity, competitiveness, and endurance.- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.- Able to prepare/analyze appropriate reports and other business correspondence.- Possesses strong organizational and time management skills, driving tasks to completion.**Working Conditions**:- Professional, office environment.- Occasional non-standard work hours or overtime as business requires.- Some travel may be required.**What's in it for You?**- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).**What's In It For You?**- ** Elective Benefits**: Our programs are t
