Job DescriptionROLE DESCRIPTION The Vulnerability Reporting Engineer is part of a large, global hands-on, technical support team, that focuses on high-quality customer support to keep our Employee Technology and Operations services running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide great technology capabilities and services to our end users, as well as help maintain Experian Digital Workplace relationships across the globe. The Vulnerability Reporting Engineer will provide day-to-day support for our Desktop Engineering team, managing complex reports. We are looking for an individual that can work in a fast-paced team and help create a great "user experience" for Experian. RESPONSIBILITIES Maintain SQL reporting server Create production and reporting templates and presentations to accommodate vulnerability status and action plans Manage large amounts of data and reconcile between various sources Develop complex reports for weekly and monthly review meetings held with the CTO Leadership Team Executives Manage requests for data for internal and client audits Manage risk item creation, reporting and closing Gather, document and analyze business requirements for reports based on business needs Focus on automation and enhancement of key business reports and dashboards Track and communicate progress of vulnerability status Assist team with the 3rd strike email manual remediation process Follow escalation process to reassign assets that are incorrectly assigned to the team in the CMDB Raise/escalate CI Disputes REPORTING LINES Reports to the Desktop Engineer Manager RELATIONSHIPS Build credible influential relationships with various business units across the globe Ability to create, interact and present reports to Executives globally Own and manage agreed relationships in regional BU's QualificationsQUALIFICATIONS Required skills and abilities: Demonstrate strong analytical, technical, communication and quantitative skills Ability to understand data and translate it into executive communications and actionable information Requires strong Excel, PowerBI, PowerPoint and Access database skills a must 5-7 years of experience in the data analyst and reporting field Must have superior oral and written English communication skills Superior inter-personal and customer service skills Superior organizational skills Experience with SQL server a must Experience with Service Now a must Experience with Archer a plus Experience with Rapid 7 a must Superior knowledge of data analytics tools This is a permanent home-based role in Costa Rica. No relocation available.Additional InformationCulture at ExperianOur uniqueness is that we truly value yours.Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereExperian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
