**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Matter.**You are a specialist in a process, workstream or area in Mondelez International Business Services, working to support impeccable service operations.**How you will contribute**You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.**What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Your specific process area- Working in a shared service organization- Being a good team player and influencing others- Process design and mapping, and business requirement gathering experience**More about this role****What you need to know about this position**:**Education / Certifications**:- Academic background in Business Administration, Engineering, Psychology or other related field.**Job specific requirements**:- Advanced English- Experience working with an ATS, such as Workday is a plus.- Previous experience supporting Talent Acquisition process is a plus.**Work schedule**:- Hybrid model in Costa Rica.**Relocation Support Available?**:No Relocation support available**Business Unit Summary**:**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**:**_Our people make all the difference in our succes _**:Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.**Excited to grow your career?**:We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**:**Job Type**:RegularService Operations (Delivery)Global Business Services
